Bourbonnais has rolled out a new municipal mobile app today that lets residents report potholes, follow up on service requests and find local news and contacts from their phones — a step the village says will speed responses and improve transparency. The app, called My BourbonnAid, aims to centralize municipal services and make it easier for people to flag problems and track progress.
My BourbonnAid is available for free on the Apple App Store and Google Play. Village staff describe it as an extension of the existing website, designed to give residents a simpler, faster way to interact with local government without having to guess which department handles a particular issue.
The app’s core function is to submit and monitor non-urgent requests. Users can describe an issue, attach photos and drop a pin so staff receive the exact location — then follow updates as the village processes the request.
Bourbonnais app brings residents instant city services and emergency alerts
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- Submit and track non-emergency service requests with photos and location data
- Receive alerts, status updates and notifications about ongoing requests
- Access village news, events, departments and contact information in one place
- Available any time on mobile, with staff responses handled during business hours
Marketing and community engagement director Lindy Casey said the platform routes concerns automatically to the correct department, which should reduce the number of issues that are missed or delayed when they’re reported by phone or email. According to Casey, the app will also create a clearer record of requests and responses — useful for tracking recurring problems and service trends over time.
Because the application is built on the same infrastructure as the village website, residents will still be able to use villageofbourbonnais.com to access all the same features if they prefer a browser. The aim, Casey added, was not to replace existing channels but to provide another reliable option for residents to connect with municipal services.
Trustee Randy King said staff developed the working app over the past three to four months after a planning phase that began more than a year ago. King framed the launch as chiefly about improving communication — making it easier for elected officials and administrators to respond swiftly to what residents ask for.
For residents, the practical payoff could be quicker fixes and greater clarity about who is handling each request. For village managers, the app promises consolidated data that can highlight problem areas, recurring complaints and opportunities for operational improvements.
Staff emphasize that while the app provides 24/7 access to information and reporting tools, direct responses will continue during normal office hours. Residents who prefer the web can still file issues and find resources through the village’s website as before.
